Terms of Service

Last Update: October 1, 2024

These Terms of Service form a binding legal agreement between you and us and apply to your use of any of our Games or our Website in any way through any electronic device (web, mobile, tablet or any other device).

THESE TERMS OF SERVICE REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. SEE CLAUSE 20 FOR MORE INFORMATION.

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY IN ORDER TO PARTICIPATE IN ANY GAMES OR USE THE WEBSITE. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE A PARTICIPANT’S CHANCES OF WINNING ANY GAMES.

You must read these Terms of Service carefully before using the Website. By using the Website or by clicking to accept or agree to these Terms of Service when this option is made available to you, or by otherwise accessing the Games or creating a Customer Account, you confirm that you have read, accepted and agreed to be bound and abide by these Terms of Service, our Privacy Policy, Responsible Social Gaming Policy, and other game-specific or promotion-specific terms relevant to your use of the Website. If you do not want to agree to these Terms of Service, our Privacy Policy, or any other policy relating to your use of the Website and/or participation in the Games, you must not access or use the Website.

Upon entering Sweepstakes Mode, you may be subject to additional rules or conditions (referred to as "Rules") that will regulate your participation in this mode. These Rules will be communicated to you upon unlocking access to the relevant mode (see Clause 8 for more information about entering Sweepstakes Mode) and will supplement these Terms and Conditions. Your continued participation in Sweepstakes Mode constitutes your acceptance of the Rules. In the event of any conflict between these Terms and Conditions and the Rules, the Rules shall prevail with respect to your participation in Sweepstakes Mode.

1. DEFINITIONS

Customer Account means an account held by a Registered Customer.

Excluded Territory means the state of Idaho, Washington and Michigan, Delaware, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, Virgin Islands, U.S. in the United States, and any other jurisdiction outside of the United States and Canada.

Fraudulent Conduct means any of the conduct described in clause 10.1.

Game means any one or more Standard Game(s) or Sweepstakes Game(s) available on the Website. We reserve the right to add and/or remove Games from the Website at our sole discretion. We may stop (permanently or temporarily) providing any Games or any features within the Games and/or otherwise provided on the Website. We also retain the right to create limits on your ability to access the Games and/or other features offered on the Website at our sole discretion at any time.

Standard Game means any game played with Gold Coins. Standard Games are social games and no item or reward, except for Gold Coins can be received as a result of participating in Standard Games.

Gold Coins means the virtual social gaming currency offered by the Website that enables you to play the Standard Games. The Website may give you free Gold Coins when you register a Customer Account, and thereafter via the Website’s free alternative methods or as free promotion/bonus item. You may also win Gold Coins when you participate in a Standard Game. Gold Coins have no monetary value, and cannot under any circumstances be exchanged or converted into any other form of currency or reward.

Standard Game means any game played with Gold Coins. Standard Games are social games and no item or reward, except for Gold Coins can be received as a result of participating in Standard Games.

Inactive Account means a Customer Account that has not recorded any user activity for a period exceeding 12 consecutive months.

Payment Administration Agent means the service provided through any third party we appoint to act as our agent to accept payment from any Player.

Website means the services provided through the website located at https://cashoomo.com/, and all subdomains, subpages and successor sites features, tools and services available thereon. We reserve the right to revoke or amend the Website, and any service or material we provide on the Website, at our sole discretion, without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to Players, including Registered Customers.

Player or you means any person who participates in Games provided on the Website.

Standard Game Player means a person who participates in a Standard Game.

Company or we means Green Candy Solutions, Inc.

Registered Customer means a Player who has successfully registered a Customer Account.

Sweepstakes Mode means a mode that allows you to play Sweepstakes Games and access to which is granted only after the Initial Identity Verification is completed for your Customer account. See Clause 8 for more information about entering Sweepstakes Mode. Participation in Sweepstakes Mode might be subject to additional Rules that will be communicated upon entering the Sweepstakes Mode.

Sweepstakes Games means any game played with Sweeps Coins. Sweepstakes Games are only accessible while playing in a Sweepstakes Mode.

Sweeps Coins means free sweepstakes entries used to play Sweepstakes Games. We may give you Sweeps Coins after you enter Sweepstakes Mode free of charge for completing various activities on the platform, as a free promotion/bonus item when you purchase Gold Coins, or via each of our free alternative methods.. You may also win more Sweeps Coins when you play Sweepstakes Games. The Website does not allow you to purchase Sweeps Coins.

Terms of Service means these Terms of Service, as amended from time to time.

Third Party Websites means a third party website not controlled by us.

2. OPERATOR

2.1. The Website is owned and operated by Green Candy Solutions, Inc.

3. ELIGIBILITY

3.1. By registering a Customer Account and/or otherwise participating on the Website, you represent and warrant that:

(a) You are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Website;

(b) You do not reside in or access the Website from any Excluded Territory;

(d) You participate in the Games on your own behalf and not on the behalf of any other person;

(e) All information that you provide to us is true, complete and correct, and you will immediately notify us of any changes to this information;

(f) You will not be involved in any Fraudulent Conduct or other unlawful activity in relation to your or a third party’s participation in any of the Games and you will not use any software-assisted methods or techniques (including, but not limited to, bots designed to play automatically) or hardware devices for your participation in any of the Games. You acknowledge that we reserve the right to invalidate any participation and/or terminate your Customer Account if such actions occur;

(g) In relation to the purchase of Gold Coins, you will only use a valid payment method that lawfully belongs to you;

(h) You will not sell or trade for value, seek to sell or trade for value, or accept as a sale or trade for value any coins, tokens or any rewards provided to you by Company.

3.2. It is a Player’s responsibility to ensure that their participation on the Website is lawful in their jurisdiction. Any person who is knowingly in breach of this clause 3, including any attempt to circumvent any geo-fencing and/or other restrictions put in place by the Website, or by otherwise providing false or misleading information regarding your location, place of residence, or by participating through a third party or on behalf of a third party located in a jurisdiction where it is unlawful to participate, shall be in breach of these Terms of Service and may be subject to criminal prosecution as a result thereof.

3.3. Employees of Company, any of their respective affiliates, subsidiaries, holding companies, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of the Games and their immediate family (spouse, parents, siblings and children, whether the relationship is by birth, marriage or adoption) and household members are not eligible to win any coins, tokens or any rewards offered by the Website.

3.4. By registering a Customer Account and accepting these Terms of Service, you agree that your use and participation on the Website is at your sole discretion.

4. LICENSE

4.1. Subject to your agreement and continuing compliance with these Terms of Service, Company grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Website through a supported Web browser or mobile device, solely for your personal private entertainment and no other reason.

4.2. These Terms of Service do not grant you any rights, titles or interests in the Website.

4.3. You acknowledge and agree that your license to use the Website is limited by these Terms of Service and if you do not agree to, or act in contravention of these Terms of Service, your license to use the Website may be immediately terminated.

4.4. Where the Website or any Game is deemed to be illegal under the laws of the jurisdiction in which you reside or are situated, you will not be granted any license to use the Website or any of the Games and must refrain from accessing the Website or any Game.

5. CUSTOMER ACCOUNT

5.1. You are allowed to have only one Customer Account, including any inactive Account, on the Website. If we discover that you have opened more than one Customer Account or are sharing a Customer Account with anyone else, in addition to any other rights that we may have, we reserve the right to suspend or terminate any or all of your accounts and terminate, withhold, or revoke any coins, tokens or any other rewards.

5.2. You must notify us immediately if you discover that you have more than one registered Customer Account, whether active or not, on the Website.

5.3. You must ensure your registration details are up to date at all times. If you change your address, email address, phone number or any other personal information used to register your Customer Account, you must contact [email protected] to update your details. The name that you provide to us at registration must be identical to that listed on your government issued identification.

5.4. As part of the registration process, you will have to choose a password to login into the Website.

5.5. It is your sole and exclusive responsibility to ensure that your Customer Account login details and any payment methods are kept secure and are only accessible by you. You accept full responsibility for any unauthorized use of your Customer Account and any activity linked to your Customer Account.

5.6. You must not share your Customer Account or password with another person, let anyone else access or use your Customer Account or do any other thing that may jeopardize the security of your Customer Account. You also agree to ensure that you exit from your Customer Account at the end of each session. You should use particular caution when accessing your Customer Account from a public or shared computer so that others are not able to view or record your password or other personal information.

5.7. If you become aware of, or reasonably suspect that security in your Customer Account has been compromised, including loss, theft or unauthorized disclosure of your password and Customer Account details, you must notify us immediately.

5.8. You are solely responsible for maintaining the confidentiality of your password and you will be held responsible for all uses of your Customer account, including any purchases made under the Customer account, whether those purchases were authorized by you or not.

5.9. You are solely responsible for anything that happens through your Customer Account, whether or not you undertook those actions. You acknowledge that your Customer Account may be terminated if someone else uses it and engages in any activity that breaches these Terms of Service or is otherwise illegal.

5.10. We are not responsible for any abuse or misuse of your Customer Account by third parties due to your disclosure of your login details to any third party, whether the disclosure is intentional or accidental.

5.11. You are not allowed to transfer Gold Coins or Sweeps Coins between Customer Accounts, or from your Customer Account to other players, or to receive Gold Coins or Sweeps Coins from other Customer Accounts into your Customer Account, or to transfer, sell and/or acquire Customer Accounts. Any attempt to do so will result in the automatic termination of your Customer Account.

5.12 The use of falsified, forged, or documents that belong to another person, as well as any other relevant illicit documents, for activities related to the Website, including but not limited to the creation, verification, or modification of a Customer Account is strictly prohibited. In the event it is discovered or there is reasonable suspicion that a Player has engaged in the use of such prohibited documents, the Company reserves the right to take appropriate measures. These measures may include withholding or recovering any balances, Gold Coins, or Sweeps Coins, any tokens or rewards from the Player’s Customer Account, reversing transactions, and initiating further legal action as necessary. Furthermore, Company retains the sole discretion to suspend or terminate the Player's Customer Account, deny any current or future use of the Website or Games, and/or revoke any Gold Coins, or Sweeps Coins as well as any tokens or rewards . This policy is integral to maintaining a fair and secure platform for all users.

5.13. We reserve the right to deactivate your Customer Account if it is deemed to be an Inactive Account. In the event thereof, you acknowledge that all unclaimed coins, tokens or any rewards associated with your Customer Account are subject to forfeiture.

5.14. If you wish to close your Customer Account, you may do so at any time via the process provided on the Website or by emailing [email protected]. Closing your Customer Account will forfeit all continued access to and right to use, enjoy or benefit from any Gold Coins, Sweeps Coins and unclaimed coins, tokens or any rewards associated with your Customer Account.

5.15. You may be able to reopen your Customer Account again by sending a request to the Customer Support team at [email protected].

5.16. We reserve the right to refuse to reopen a Customer Account at our sole discretion.

6. GAMES & PURCHASES

6.1. Games offered on the Website may have their own rules which are available on the Website. You are responsible for reading the rules of a Game before playing.

6.2. All foreign exchange transaction fees, charges or related costs that may be incurred as a result of, or in relation to your purchase of Gold Coins, are to be borne solely by you, including but not limited to any losses or additional costs, arising from foreign exchange fluctuations.

6.3. By associating your Customer Account with a payment method for the purpose of purchasing Gold Coins, you hereby affirm that you are the lawful owner of the payment method used to make any purchase(s). It shall be a violation of these Terms of Service for you to submit payment using any payment method that is not owned by you. We reserve the right to suspend and/or terminate your Customer Account without notice upon being notified that any purchase made with your Customer Account has been charged back and/or was not made in the name of the person registered to the Customer Account. In the event of a dispute regarding the identity of the person making a purchase, the purchase will be deemed made by the person in whose name the Customer Account is registered. You acknowledge that no purchase is necessary in order for you to participate in any Games.

6.4. Company utilizes one or more Payment Administration Agents, and you will be required to agree to third-party terms and conditions in connection with the Payment Administration Agents. It is your sole responsibility to review and understand any applicable third-party terms and conditions. We reserve the right to request documents and information to verify the legal and beneficial ownership of the payment method you use to make any purchases. You agree that we and/or our Payment Administration Agents may store your payment information (e.g. card number) to process any future purchases.

6.5. You may participate in any Game only if you have sufficient Gold Coins or Sweeps Coins (as applicable) in your Customer Account. We will not extend you any credit whatsoever for the purchase of Gold Coins.

6.6. From time to time, we may assign minimum or maximum Gold Coin purchases as specified and offered on the Website.

6.7. Once a Gold Coin purchase has been made, the funds will be drawn from the payment method as soon as practicable. Purchases of Gold Coins are final and are not refundable, transferable or exchangeable. You agree to notify us of any billing problems or discrepancies within thirty (30) days from the date of your purchase. If you do not bring them to our attention within thirty (30) days, you agree that you waive your right to dispute such problems or discrepancies. You are responsible for and agree to reimburse us for all reversals, charge-backs, claims, fees, fines, penalties and any other liability incurred by us (including costs and related expenses) that were caused by or arise out of payments that you authorized or accepted or that were authorized or accepted using your Customer Account (even if not authorized by you).

6.8. The purchase of Gold Coins is the purchase of a license that allows you to participate in Standard Games and is not considered and will not be considered a transfer of funds to the platform. Except as otherwise provided in clause 6.7, funds used to purchase Gold Coins will not and cannot be refunded to you. Gold Coins do not have any monetary value.

6.9. Gold Coins or Sweeps Coins that have been submitted for play and accepted cannot be changed, reversed, or canceled and the Gold Coins or Sweeps Coins (whichever applicable) will be drawn from your Gold Coins or Sweeps Coins balance instantly.

6.10. If you are found to have one or more of your purchases returned and/or reversed or charged back, your Customer Account will be suspended. If this occurs, the amount of such purchases will constitute a debt owed by you to us, and you must immediately remit payment for such purchases through an alternative payment method. Until payment is received by us or our Payment Administration Agent, any purchases, winnings or rewards will be deemed void.

6.11. We reserve the right to declare participation in and/or the result of a Game void, partially or in full, at our sole discretion, if we deem it obvious that there was an error, mistake, malfunction, failure to operate as intended, misprint or technical error in the any part of the game or software operated by or provided by the Website.

6.12. In the event of a discrepancy between the result showing on a Player’s device and the Company’ server software, the result on the Company’ server software will be the official and governing result.

7. PROMOTIONS

7.1. All promotions, including Sweepstakes Mode, contests, special offers and bonuses are subject to these Terms of Service and to any additional Rules or policies that may be published at the time of the promotion/mode.

7.2. In the event and to the extent of any conflict between these Terms of Service and any promotion-specific Rules or terms and conditions, the promotion-specific Rules or terms and conditions will apply.

7.3. Company reserves the right to revoke or modify any promotions without prior notice to you.

7.4. If, in the reasonable opinion of Company, it is determined that a Registered Customer is abusing any promotion to derive any advantage or gain for themselves or other Registered Customer, including by way of Fraudulent Conduct, we may, at our sole discretion, withhold, deny or cancel any advantage, bonus or Reward as we see fit.

8. COINS. GAMEPLAY MODES

8.1. Standard Games are games played with “Gold Coins.” Gold Coins are provided solely for the purpose of participating in Standard Games, have no real-world monetary value, and and cannot, under any circumstances, be exchanged or converted into any other form of currency or reward, as well as cannot be used to play in Sweepstakes Mode or used as a Sweepstakes entry in any way.

8.2. You may collect Gold Coins in one of the following ways:

a. Registering an Account. Each Player will automatically receive free Gold Coins upon registering a Customer Account on the Website.

b. Participation in Standard Games. Each Player may earn Gold Coins from participation in Standard Games.

c. Promotional Giveaways. Each Player will have the right to receive free Gold Coins by participating in no-cost giveaways hosted by Company and/or through social media platforms affiliated with Company from time to time. Giveaways will be at no cost and the amount of Gold Coins given away will be stated for the applicable giveaway. Gold Coins will be credited to each contest winners’ Customer Account upon completion.

d. Mail-in Request. To obtain Gold Coins via mail-in request, handwrite a postcard or letter including your full name, complete mailing address, and Customer Email. Clearly write "Free Gold Coins Request" as the subject to ensure your request is processed correctly. Mail your request to Green Candy Solutions Inc. at 1032 E BRANDON BLVD #1889, BRANDON, FL 33511, using first-class, postage-prepaid U.S. Mail. Each request must be on a separate postcard or letter, but there is no limit to the number of requests you can make. This is a free method of entry—no purchase, contribution, or donation is necessary. For each valid mail-in request, you will receive 100 (one hundred) Gold Coins.

8.3. In order to enter a Sweepstakes Game, you must be a registered user of the Website, have at least the minimum amount of Sweeps Coins in your Customer Account required for entry, and enter a Sweepstakes Game.

8.4. To unlock access to Sweepstakes Mode you must complete the Initial Identity Verification process referred to as “Initial Verification”

8.5. Initial Verification is done via personal information submission through your Profile Info section on the Website. Personal information includes your full name, date of birth, email address, phone number and full physical address. You must ensure your personal information is up to date at all times. If you change your address, email address, phone number or any other personal information submitted previously, you must contact [email protected] to update your details. The name and date of birth that you provide to us must be identical to that listed on your government issued identification.

8.6. Company might request submission of a government issued photo identification or any additional documentation anytime to complete the Initial Verification process.

8.7. Until all required checks and verifications are completed in full to our satisfaction the access to Sweepstakes Mode may not and will not be granted.

8.8. To register for a Customer Account, please, visit the Website.

8.9. To submit the personal information, please, proceed to Profile Info section or use other forms for personal information submission that will be offered after the registration is complete.

9. RESPONSIBLE SOCIAL GAMEPLAY

9.1. Company encourages its Players to make use of a variety of responsible gaming features so as to better manage their Customer Account. For more details, please, review our Responsible Social Gameplay page.

10. FRAUDULENT CONDUCT

10.1. By registering a Customer Account and/or otherwise accessing the Website, you agree that you will not, directly or indirectly:

(a) Hack into any part of the Games or Website through password mining, phishing, or any other means;

(b) Attempt to modify, reverse engineer, or reverse-assembly any part of the Games or Website;

(c) Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful ;

(d) Circumvent the structure, presentation or navigational function of any Game so as to obtain information that Company has chosen not to make publicly available on the Website;

(e) Engage in any form of cheating or collusion;

(f) Use the Website and the systems of Company to facilitate any type of illegal money activity (including money laundering proceeds of crime);

(g) Use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website;

(h) Use any device, software or routine that interferes with the proper working of the Website;

(i) Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website;

(j) Engage in any activity that violates any applicable federal, state, local or international law or regulation; or

(k) Attempt to interfere with the proper working of the Website or any Game.

10.2. You must not use the Website for any unlawful fraudulent activity or prohibited transaction (including Fraudulent Conduct) under the laws of any jurisdiction that applies to you.

10.3. If Company suspects that you may be engaging in, or have engaged in Fraudulent Conduct or improper activity, your access to the Website will be deactivated immediately and your Customer Account may be suspended. If your Customer Account is deactivated or suspended under such circumstances. Company is under no obligation to reverse any Gold Coin purchases you have made or to compensate any coins, tokens or any rewards that may be in your Customer Account. In addition, Company may pass any necessary information on to the relevant authorities, other online service providers, banks, credit care companies, electronic payment providers or other financial institutions. You agree to cooperate fully with any investigations into such activity.

11. INTELLECTUAL PROPERTY

11.1. The Website and all features and functionality (including but not limited to all Games, information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) provided thereon and/or pursuant thereto, are owned by Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

11.2. These Terms of Service permit you to use the Website for your personal, non-commercial use only. Your use of the Games and Website does not provide you with any intellectual property rights in the Website. You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

11.3. You grant us and represent and warrant that you have the right to grant us an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, any information, images, videos, comments/messages, music or profiles you publish or upload to any website or social media page controlled and operated by Company.

11.4. You must not reproduce or modify the Website in any way.

11.5 All rights not expressly granted are reserved by Company. Any use of the Website not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark and/or other laws.

11.6. All trademarks and logos displayed in the Games and Website are the property of Company and/or their respective owner and are protected by applicable trademark and copyright laws. You must not use such marks without the prior written permission of Company and/or its respective owners.

12. THIRD PARTY WEBSITES

12.1. If the Website contains links to Third Party Websites and/or other resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. You acknowledge and agree that Company has no control over the contents of any Third Party Websites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Any links to Third Party Websites do not indicate a relationship between Company and the third party, or that Company sponsors or endorses any goods or services offered by such Third Party Website (unless specifically stated by Company). If you decide to access any of the Third Party Websites or other resources linked to the Website, you do so entirely at your own risk and subject to the terms and conditions of use for such Third Party Websites.

12.2. Third Party Websites are subject to the terms and conditions outlined by that third party. You are solely responsible for reviewing and understanding the terms and conditions relating to any Third Party Website.

13. DISRUPTIONS

13.1. The Website is provided on an “AS IS” basis and, to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Website.

13.2. Company is not liable for any downtime, service disruptions, lagging, or any technical or political disturbance to Game play, nor attempts by you to participate by methods, means or ways not intended by us.

13.3. Company accepts no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Website.

13.4. In the event of a Website system malfunction, all Game play on the Website is void.

13.5. In the event a Game is started but fails to conclude because of a failure of the system, Company will use commercially reasonable efforts to reinstate the amount of Gold Coins or Sweeps Coins played (whichever applicable) in the Game to you by allocatingit to your Customer Account; provided, Company’ failure to do so shall not be considered a breach of these Terms of Service or otherwise entitle you to any relief pertaining thereto. Company reserves the right to alter Player balances and account details to correct such mistakes.

13.6. Any part of the Games that indicate or lend to incorrect or suspect behavior (as determined in Company’ sole discretion) affecting any rewards, game data, Gold Coin balances, Sweeps Coins balances or other balances, for whatever reason (including, but not limited to, software failure, malfunction, or a bug affecting the Website and/or any Game), will be canceled and removed from the Website. Player balances and account details may be altered by Company in such cases in order to correct any mistake.

13.7. Company reserves the right to suspend, modify, remove or add Games and/or any other services or features to the Website at its sole discretion with immediate effect and without notice to you.

13.8. We may temporarily suspend the whole or any part of the Website for any reason at our sole discretion. We may, but will not be obliged, to give you notice as is reasonably practicable of the suspension. We will restore the Website, as soon as is reasonably practicable, after such temporary suspension.

14. DEFECTS

14.1. Although we take all reasonable measures to ensure that the Website is free from computer viruses, defects and/or other malfunctions that may affect the Website, we cannot and do not guarantee that the Website is free of the problems. You are responsible for protecting your systems and putting into place the ability to reinstall any data or program lost due to viruses. All activity resulting from and/or occurring during any period that the Website is affected by a virus, defect, or malfunction shall be void.

15. PRIVACY POLICY

15.1. For more information, visit our Privacy Policy.

16. LIVE CHAT SERVICES

16.1. We may provide you with a live chat service to talk to our customer support representatives or for other purposes (“Live Chat”).

16.2. We review and monitor chats and keep a log and record of any statements. We reserve the right to monitor anything and everything submitted by you to any Live Chat service to ensure that it conforms to content guidelines that are monitored by us and subject to change from time to time. You shall not use Live Chat services for the purpose of intimidating, harassing or abusing other Players or Company employees and representatives.

16.3. If you breach any of our provisions relating to a Live Chat service, we may ban you from using all Live Chat services and/or suspend or deactivate your Customer Account. If we deactivate your Customer Account, we reserve the right to cancel or void any coins, tokens or rewards associated with your Account.

16.4. We reserve the right to remove the Live Chat service from the Website at any time.

16.5. We reserve the right to report any suspicious, illegal, or unlawful behavior on the Live Chat service to the relevant authorities.

17. COMPLAINTS

17.1. If you have a complaint regarding our Website (Including any Game), you may contact us via the Live Chat service, or by emailing [email protected].

17.2. All email communication between you and Company should be carried out using the email address associated with your Customer Account. Failure to do so may result in our response being delayed.

18. DEACTIVATION/SUSPENSION OF CUSTOMER ACCOUNT

18.1. Company reserves the right to deactivate or suspend your Customer Account for any reason whatsoever at any time without notifying you.

18.2. Without limiting clause 18.1, we reserve the right, at our sole discretion, to deactivate or suspend your Customer Account (notwithstanding any other provision contained in these Terms or Service) where we have reason to believe that you have engaged in any of the following activities:

(a) You breached, or assisted another party to breach, any provisions of these Terms of Service or any other Rules or policies, or we have reasonable ground to suspect such breach;

(b) You have more than one Customer Account, including any Inactive Account;

(c) The name registered on your Customer Account does not match the name on the payment method used to make purchases associated with your Customer Account;

(d) Your communication with us (including customer support) consists of harassment or offensive behavior, including (but not limited to) threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene or offensive language.

(e) Your Customer Account is deemed to be an Inactive Account;

(f) You become bankrupt;

(g) You provide incorrect or misleading information while registering a Customer Account;

(h) Your identity and/or legibility to participate in a Sweepstakes Mode or Sweepstakes Games cannot be verified;

(i) You attempt to use your Customer Account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by playing Games and/or otherwise using the Website through a third party or on behalf of a third party;

(j) You are not over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence;

(k) You are located in the jurisdiction where participation in Games and/or on the Website is illegal (including, without limitation, any Excluded Territory);

(l) You have allowed or permitted (whether intentionally or unintentionally) someone else to use your Customer Account;

(m) You have colluded with any other Player(s), (for example, playing the Games in a coordinated manner with other Player(s) involving the same (or materially the same) selections);

(n) Where Company has received a chargeback, claim or dispute and/or a return notification relating to any payment method associated with your Customer Account;

(o) You have failed our due diligence procedures, or are found to be cheating, money laundering, or undertaking any kind of fraudulent activity (including, without limitation, Fraudulent Conduct); or

(p) It is determined by Company that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots), which gives you an unfair advantage.

18.3. If Company deactivates or suspends your Customer Account for any of the reasons referred to in clause 18.2 above, you will be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Company arising therefrom and you will indemnify and hold Company harmless on demand for such claims.

18.4. If we have reasonable grounds to believe that you have participated in any of the activities set out in clause 18.2 above, then we reserve the right to withhold all or part of the balance and/or recover from your Customer Account any coins, tokens or rewards whether or not attributable to any of the activities contemplated in clause 18.2. In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.

18.5. If your Customer Account is confirmed to have been deactivated due to fraudulent or illegal activity by you, any coins, tokens or rewards allocated or credited to your Customer Account may be forfeited.

18.6. If your Customer Account is deactivated as a result of closure of the Website, we will make commercially reasonable efforts to enable claim of any existing Rewards associated with your Customer Account, but all of your rights to use, enjoy or benefit from the Gold Coins and Sweeps Coins will be terminated.

18.7. The rights set out in clause 18 are without prejudice to any other rights that we may have against you under these Terms of Service or otherwise.

19. INDEMNITY AND LIMITATION OF LIABILITY

19.1. You agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, parent company and any of our subsidiaries against any and all cost, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any participation by you, including without limitation:

(a) Accessing or using the Website;

(b) Facilitating or making a payment into your Customer Account; and

19.2. To the maximum extent permitted by applicable law, under no circumstances whatsoever will we or our affiliates, subsidiaries, partners, officers, directors, employees, shareholders, agents, licensors, subcontractors and suppliers, be responsible or liable to you or to any other entity, even if advised or the possibility of such damages, under any legal theory, whether contract, tort or otherwise, for any indirect, incidental, consequential, special, exemplary, or punitive damages, including any lost profits and lost business opportunities, business interruption, lost revenue, income, goodwill, use of data or other intangible participation or any other act or omission by us.

19.3. To the fullest extent permitted by applicable law, under no circumstance will we, our affiliates, subsidiaries, partners, officers, directors, employees, shareholders, agents, licensors, subcontractors or suppliers, be liable to you for more than the amount you have provided to us in the thirty (30) days immediately preceding the date on which you first assert any such claim. Your sole and exclusive remedy for any dispute with us is to stop using the Website and to close your Customer Account.

19.4. You recognize and agree that the warranty disclaimers in clauses 13 and 14, and the indemnities and limitations of liability in clause 19, are material terms and that they have been taken into account and reflected in the decision by you to enter into and agree to these Terms of Service. Depending on where you reside and use the Website, some of the limitations contained in clause 19 may not be permissible. In such cases, they will not apply to you, solely to the extent that they are prohibited.

19.5. Clause 19 shall survive the termination of your participation on the Website for any reason.

20. DISPUTE RESOLUTION AND ARBITRATION AGREEMENT

Please, read this clause carefully as it requires you to arbitrate certain disputes and claims on an individual basis and limits the manner in which you can seek relief from Company. This clause will be constructed under and be subject to the Federal Arbitration Act, notwithstanding any other choice of law set out in these Terms of Service.

20.1. By agreeing to these Terms of Service, you agree that any and all past, present and future disputes, claims or causes of action between you and Company or its related or affiliated companies, agents, employees or representatives, which arise out of or are related to, these Terms of Service, the formation of these Terms of Service, the validity or scope of clause 20, your participation or other access to or use of the Website, or any other dispute between you and Company (collectively, “Disputes”), will be governed by the procedure set out below.

20.2. Before filing a claim against Company, you agree to try to resolve any complaint in accordance with clause 17.

20.3. Company agrees that it will take all reasonable efforts to contact you and resolve any claim it may possess informally prior to taking any formal action.

20.4. Arbitration Agreement. By agreeing to these Terms of Service, both you and Company agree to resolve any Disputes through final and binding arbitration.

20.5. Opt-out of Arbitration Agreement. You may decline this agreement to arbitrate by contacting [email protected] within 30 days of first accepting these Terms of Service. Your email must include your first and last name and a statement that you decline this arbitration clause. By opting out of this clause, you will not be precluded from using the Website. You should take reasonable steps to conduct further research and, if you wish, to consult with counsel of your choice.

20.6. You and Company agree that:

(a) The American Arbitration Association (AAA) will administer the arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes, or successor rules, which are in effect at the time of arbitration is sought (the AAA Rules). Those rules are available at www.adr.org;

(b) Arbitration will proceed on an individual basis;

(d) The AAA rules will govern payment of all arbitration fees; and

(e) Except as otherwise may be required by the AAA Rules, the arbitration will be held in Kent County, Delaware, or, at your election, conducted via telephone or other remote electronic means.

20.8. You and Company agree that the arbitration of a Dispute will proceed on an individual basis. To the maximum extent permitted by applicable law, neither you nor Company shall be entitled to consolidate, join or coordinate Disputes by or against other individuals or entities, or participate in any claim as part of a class, group, collective, coordinated, consolidated, mass, or representative proceeding, or arbitrate or litigate any dispute in a representative capacity, including as a representative member of a class or in a private attorney general capacity or otherwise seek to recover for losses incurred by a third party. In connection with any Dispute, any and all such rights are hereby expressly and unconditionally waived.

21. GENERAL TERMS

21.1. These Terms of Service constitute the entire agreement between you and us with respect to your use of the Website and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to your use of the Website.

21.2. Company hereby reserves the right to amend these Terms of Service, or to implement or amend any procedures, at any time, with or without notice. Any amendments will be published on the Website and such changes will be binding and effective immediately upon posting and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Service means that you accept and agree to the changes. You are expected to check this page frequently, so you are aware of any changes, as they are binding on you.

21.3. Company will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under these Terms of Service that are caused by events outside of our reasonable control.

21.4. Nothing in these Terms of Service will be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.

21.5. If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

21.6. If you need any questions regarding these Terms of Service or any other part of our Website, please, contact us [email protected].

21.7. The Terms of Service prevail over any communication between us via email or chat.

21.8. These Terms of Service are personal to you, and are not assignable, transferable or sublicensable by you, except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.

21.10. These Terms of Service will be governed and interpreted in accordance with the Laws of the State of Delaware without regard for its choice or conflict of law principles.

21.11. Subject to clause 20, the parties agree that any dispute, controversy or claim arising out of or in connection with these Terms of Service, or the breach, termination or invalidity of these Terms of Service, will be submitted exclusively to the courts located in Kent County, Delaware, and you and we consent to the venue and personal jurisdiction of those courts. Notwithstanding the foregoing, any motion to compel arbitration or to enforce an arbitral issued hereunder may be brought before any court of the competent jurisdiction.